Refund and Returns Policy

Definition: ‘Return’ is defined as the action of giving back the item purchased by the Buyer to the Seller on the Revolusis Instore Marketplace. Return can only be accepted within 2 days of receipt of delivery in the following cases.

1. Item was defective
2. Item was damaged during the Shipping
3. Products were/were missing
4. The wrong item was sent by the Seller.

Return could also result in a refund of money in most of the cases.

We encourage the buyer to review the listing before making the purchase decision. In case the buyer orders the wrong item or changes their mind. We can exchange it with some other item or refund the amount, but the buyer has to bear both-way shipment charges and 10% of the paid consignment amount as an admin fee. In this case, if the buyer needs a refund then the buyer shall get the balance after the deduction of two-way shipping charges and admin fees, within seven days after the returned product reaches the shipper/seller’s warehouse, only if the consignment is received in re-sellable good condition by seller. If the buyer wants a replacement then the buyer has to pay advance two-way shipping charges and an admin fee for the replacement and the seller shall replace after receiving the consignment in good condition for replacement.

The buyer needs to raise the return request within the return period applicable to the respective product. Once the Buyer has raised a return request by contacting Us, the Seller while closing the return ticket can select one of the following:

1. Replace after shipment collection – Seller has agreed to wait for the logistics team to collect the shipment from the buyer before replacing it.
2. Refund after shipment collection – Seller has agreed to wait for the logistics team to collect the shipment from the buyer before refunding.
3. Refund without shipment collection – Seller has agreed to refund the buyer without expecting the original shipment back.
4. Replace without shipment collection – Seller has agreed to replace the order without expecting the original shipment back.

In the event the Seller accepts the return request raised by the Buyer, Buyer will have to return the product and then the refund shall be credited to the Buyers account.

In case the Seller doesn’t close the ticket in 3 days from the date of intimation to the Seller about the refund request, the refund request shall be settled in favour of the Buyer.

Shipping cost for returning the product shall be borne and incurred by the Seller.

Replacement

Replacement is the action or process of replacing something in place of another. A Buyer can request for replacement whenever he is not happy with the item, reason being Damaged in shipping, Defective item, Item(s) missing, wrong item shipped and the like.

Buyer needs to raise the replacement request within the return period applicable to the respective product. Once Buyer has raised a replacement request by contacting Us provided on the Marketplace. Once the replacement request has been raised, the following steps shall be followed:

1. Buyer is asked for “Reason for Return”. Among others, the following are the leading reasons:
2. Shipping was damaged
3. Item was defective
4. Item Dead on Arrival
5. Item(s) were missing
6. Wrong item sent
7. An intimation shall be provided to Seller seeking either “approval” or “rejection” of the replacement request.
8. In case the Seller accepts the replacement request, Buyer shall be required to return the product to the Seller and only after return of the product, Seller shall be obliged to provide the replacement product to the Buyer.
9. Incase Seller rejects the replacement request, Buyer can choose to raise a dispute by writing to Revolusis Instore.

In case the Seller doesn’t have the product at all, Seller can provide the refund to the Buyer and Buyer shall be obligated to accept the refund in lieu of replacement. All the product parameters shall be required to be complied with in cases of replacement.

If the Seller doesn’t respond to the Buyer’s replacement request, within three (3) days from the date of replacement request placed by the Buyer, refund shall be processed in favour of Buyer and Seller shall be liable to refund amount paid to the Seller.

All shipping and other replacement charges shall be borne and incurred by the Seller.

Disputes Policy

Overview

Generally, transactions are conducted smoothly on Revolusis Instore. However, there may be some cases where both the Buyers and Sellers may face issues. At Revolusis Instore, we have a Dispute Resolution process in order to resolve disputes between Buyers and Sellers.

What is a ‘dispute’?

A ‘Dispute’ can be defined as a disagreement between a Buyer and a Seller in connection with a transaction on the Marketplace.

How does a ‘dispute’ occur in the Marketplace?

Disputes are filed as a result of a disagreement between the Buyer and the Seller. Disputes arise out of an issue that is raised by either party not being completely satisfied with the resolution of their complaint/issue.

It is important that before a Buyer/Seller raises a dispute, they should attempt to solve the issue. Please note that whenever a Buyer raises a dispute, the Seller’s payment for that order is put on hold immediately until the issue is resolved.

How is a ‘dispute’ created?

Whenever there is a disagreement, the Buyer can write to Revolusis Instore, in order to raise a dispute. Disputes can be raised at a particular transaction level.

What are the various types of ‘disputes’?

Following are the indicative examples of potential disputes:

1. Wrong item received
2. Item Not as described
3. Damaged or Seal broken on Product
4. Part/Accessory missing
5. Item not Compatible
6. Seller Description/Specification Wrong
7. Defective (Functional issues)
8. Product not working and Manufacturer claims invalid Invoice

In case the Seller rejects the return request of the Buyer, and Buyer raises a dispute, then Revolusis Instore will try to mediate and resolve the dispute between both the parties. If the dispute is resolved in favour of the Buyer, a refund is provided once the product is returned to the Seller. If the dispute is settled in favour of the Seller, Buyer is NOT entitled to any refund.

Email Abuse & Threat Policy

Private communication, including email correspondence, is not regulated by Revolusis Instore. Revolusis Instore encourages its Users to be professional, courteous and respectful when communicating by email.

However, Revolusis Instore will investigate and can take action on certain types of unwanted emails that violate Revolusis Instore policies.

Such instances:

Threats of Bodily Harm – Revolusis Instore does not permit Users to send explicit threats of bodily harm.

Revolusis Instore System Misuse – Revolusis Instore allows Users to facilitate transactions through the Revolusis Instore system, but will investigate any misuse of this service.

Spoof (Fake) email – Revolusis Instore will never ask you to provide sensitive information through email. In case you receive any spoof (fake) email, you are requested to report the same to us.

Spam (Unsolicited Commercial email) – Revolusis Instore ‘s spam policy applies only to unsolicited commercial messages sent by Revolusis Instore Users. Revolusis Instore Users are not allowed to send spam messages to other Users.

Offers to Buy or Sell Outside of Revolusis Instore – Revolusis Instore prohibits email offers to buy or sell listed products outside of the Revolusis Instore Marketplace. Offers of this nature are a potential fraud risk for both Buyers and Sellers.

Revolusis Instore policy prohibits user-to-user threats of physical harm via any method including, phone, email and on Our public message boards.

Violations of this policy may result in a range of actions, including:

• Limits on account privileges
• Account suspension
• Cancellation of listings
• Loss of special status

Other Businesses

Revolusis Instore does not take responsibility or liability for the actions, products, content and services on the Marketplace, which are linked to Affiliates and / or third-party Marketplaces using Marketplace’s APIs or otherwise. In addition, the Marketplace may provide links to the third-party Marketplaces of Our affiliated companies and certain other businesses for which, Revolusis Instore assumes no responsibility for examining or evaluating the products and services offered by them. Revolusis Instoredo not warrant the offerings of, any of these businesses or individuals or the content of such third-party Marketplace(s). Revolusis Instore does not endorse, in any way, any third-party Marketplace(s) or content thereof.

Revolusis Instore does not and cannot verify that Sellers have the right or ability to sell or distribute their listed products. However, Revolusis Instore is committed to removing infringing or unlicensed products once an authorized representative of the rights owner properly reports them to Revolusis Instore.

Any person or company who holds intellectual property rights (such as a copyright, trademark or patent) which may be infringed upon by products listed on Revolusis Instore is encouraged to become a Revolusis Instore member.

Program membership entitles you (Verified Rights Owner) to the following benefits:

• Rapid response by Revolusis Instore in ending listings reported by you (as the Verified Rights Owner) as allegedly infringing
• Dedicated priority email queues for reporting alleged infringements
• The ability to obtain identifying information about RevolusisInstore’s users’

We are happy to receive such information but must advise that we may be limited in Our ability to respond to your request absent formal notice from an authorized rights owner.

Need help?

Contact us at contact@revolusisinstore.com for questions related to refunds and returns.