Buyers Policies
Profanity Policy
Revolusis Instore prohibits the use of language that is racist, hateful, sexual or obscene in nature in a public area.
This policy extends to text within listings, on Seller pages and all other areas of the site that another User may view. If the profane words are part of a title for the item being sold, we allow Sellers to ‘blur’ out the bulk of the offending word with asterisks (i.e., s*** or f***).
Please report any violations of this policy to the correct area for review:
- Report offensive Display Names
- Report offensive language in a listing or otherwise
If a feedback comment; or any communication made between Users on the RevolusisInstore.com or email communication between Users in relation to transactions conducted on Marketplace contain profanity, please review Our feedback removal policy and submit a request for action/removal.
Disciplinary action may result in the indefinite suspension of a User’s account, temporary suspension, or a formal warning.
Revolusis Instore will consider the circumstances of an alleged policy violation and the user’s trading records before taking action.
Violations of this policy may result in a range of actions, including:
- Limits placed on account privileges
- Loss of special status
- Account suspension
- We work on zero tolerance policy. We believe in providing solution to the best of our efforts. We make our best efforts to resolve any dispute.
Revolusis Instore shall have the right to delete a product review posted by the customer at its sole discretion, if it is of the opinion that the review contains offensive language as stated above. Further, if Revolusis Instore is of the opinion that the review unfairly either: (i) causes disadvantage to a product; or (ii) increases the popularity of the product, Revolusis Instore shall have the right to delete the customer review. Revolusis Instore shall also, at its sole discretion have the right to blacklist the customer from posting any further customer reviews.
Replacement Guarantee
The Replacement Guarantee seeks to assist Buyers who have been defrauded by qualified sellers on the Marketplace. If at the time of delivery and/or within specified days from the date of delivery of the product/s, if any defect is found, then the buyer of the product/s can ask for replacement of the product/s from the seller.
If Revolusis Instore has suspicion or knowledge, that any of its buyers and sellers are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then Revolusis Instore may while reserving its rights to initiate civil and/or criminal proceedings against User may also at its sole discretion suspend, block, restrict, cancel the Display Name of such buyer and seller and /or disqualify that User and any related Users from availing protection through this program.
Revolusis Instore reserves its right to initiate civil and/or criminal proceedings against a User who, files a invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Revolusis Instore may at its sole discretion suspend, block, restrict, cancel the Display Name and its related Display Names of such User and/or disqualify that User and any related Users from availing protection through this program. Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law. The venue of Arbitration shall be in Delhi and the proceeding shall be conducted in the Hindi/English language only.
For more details related to Replacement Policy, refer to return & refund policy.
Returns Policy
Definition: ‘Return’ is defined as the action of giving back the item purchased by the Buyer to the Seller on the Revolusis Instore Marketplace. Following situations may arise:
- Item was defective
- Item was damaged during the Shipping
- Products was / were missing
- Wrong item was sent by the Seller.
Return could also result in refund of money in most of the cases.
We encourage the Buyer to review the listing before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund.
Buyer needs to raise the return request within the return period applicable to the respective product. Once Buyer has raised a return request by contacting Us
Seller while closing the return ticket can select one of the following:
- Replace after shipment collection – Seller has agreed to wait for the logistics team to collect the shipment from the buyer before replacing it.
- Refund after shipment collection – Seller has agreed to wait for the logistics team to collect the shipment from the buyer before refunding.
- Refund without shipment collection – Seller has agreed to refund the buyer without expecting the original shipment back.
- Replace without shipment collection – Seller has agreed to replace the order without expecting the original shipment back.
In the event the Seller accepts the return request raised by the Buyer, Buyer will have to return the product in its original condition with its original packaging, accessories if any, and then the refund shall be credited to the Buyers account.
In case the Seller doesn’t close the ticket/return request in three (3) working days from the date of intimation to the Seller about the refund request, the refund request shall be settled in favour of the Buyer.
Shipping cost for returning / replacing the product shall be borne and incurred by the Seller.
Replacement
Replacement is the action or process of replacing something in place of another. A Buyer can request for replacement of the product/s if they are being damaged in shipping, Defective item, Item(s) missing, wrong item shipped, as mentioned in the replacement policy.
Buyer needs to raise the replacement request within the return period applicable to the respective product. Once Buyer has raised a replacement request by contacting Us. Once the replacement request has been raised, the following steps shall be followed:
- Buyer is asked for “Reason for Return”. Among others, the following are the leading reasons:
- Shipping was damaged
- Item was defective
- Item Dead on Arrival
- Item(s) were missing
- Wrong item sent
- An intimation shall be provided to Seller seeking either “approval” or “rejection” of the replacement request.
- In case the Seller accepts the replacement request, Buyer shall be required to return the product to the Seller and only after return of the product, Seller shall be obliged to provide the replacement product to the Buyer.
- Incase Seller rejects the replacement request, Buyer can choose to raise a dispute by writing to Revolusis Instore.
In case the Seller doesn’t have the product at all, Seller can provide the refund to the Buyer and Buyer shall be obligated to accept the refund in lieu of replacement. All the product parameters shall be required to be complied with in cases of replacement.
If the Seller doesn’t respond to the Buyer’s replacement request, within three (3) working days from the date of replacement request placed by the Buyer, refund shall be processed in favour of Buyer and Seller shall be liable to refund amount paid to the Seller.
All shipping and other replacement charges shall be borne and incurred by the Seller.
Disputes Policy
Overview
Generally, transactions are conducted smoothly on Revolusis Instore. However, there may be some cases where both the Buyers and Sellers may face issues. At Revolusis Instore, we have a Dispute Resolution process in order to resolve disputes between Buyers and Sellers.
- What is a ‘dispute’?
A ‘Dispute’ can be defined as a disagreement between a Buyer and a Seller in connection with a transaction on the Marketplace.
- How does a ‘dispute’ occur in the Marketplace?
Disputes are filed as a result of a disagreement between the Buyer and the Seller. Disputes arise out of an issue that is raised by either party not being completely satisfied with the resolution of their complaint/issue.
It is important that before a Buyer/Seller raises a dispute, they should attempt to solve the issue. Please note that whenever a Buyer raises a dispute, the Seller’s payment for that order is put on hold immediately until the issue is resolved.
- How is a ‘dispute’ created?
Whenever there is a disagreement, the Buyer can write to Revolusis Instore, in order to raise a dispute. Disputes can be raised at a particular transaction level.
- What are the various types of ‘disputes’?
Following are the indicative examples of potential disputes:
- Wrong item received
- Item Not as described
- Damaged or Seal broken on Product
- Part/Accessory missing
- Item not Compatible
- Seller Description/Specification Wrong
- Defective (Functional issues)
- Product not working and Manufacturer claims invalid Invoice
In case the Seller rejects the return request of the Buyer, and Buyer raises a dispute, then Revolusis Instore will try to mediate and resolve the dispute between both the parties. If the dispute is resolved in favour of the Buyer, a refund is provided once the product is returned to the Seller. If the dispute is settled in favour of the Seller, Buyer is not entitled to any refund/return.
Buyer Protection Program
In case of a dispute where the Seller is unable to provide a refund or a replacement, Revolusis Instore will actively work towards reaching a resolution.
The Buyer Protection Program covers Buyers who are unable to successfully resolve their dispute with the Seller or are not satisfied the resolution provided by the Seller.
The Buyer can write to Revolusis Instore, if the issue with the Seller is not resolved. Revolusis Instore’s Customer Support team will look into the case to check for possible fraud and if the Buyer has been blacklisted/blocked from making purchases on the Marketplace. Only after verifying these facts, a dispute can be registered.
Customer Support team will not facilitate a conference call, Customer Support team acts as the bridge between customer and seller.
When a dispute has been raised, Revolusis Instore may provide both the parties access to each other’s Display Names, contact details including email addresses and other details pertaining to the dispute. Buyers and Sellers are subject to final consent from Revolusis Instore for settling the dispute
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Buyer Eligibility and Restrictions
Only the Buyers who have purchased the product on Revolusis Instore are eligible for the Buyer Protection Program.
Buyers can file a dispute within 15 days from the date of delivery of the product
Any damage or loss to the product after delivery will not be covered under this program and will completely be the Buyer’s responsibility. Buyers should refuse to accept delivery if the item is damaged.
To be able to take advantage of the Buyer Protection Program, Buyers should first try to attempt to resolve the issue with the seller. If the Buyer doesn’t hear from the Seller or is unable to resolve the issue with the Seller even after repeated attempts and under certain time period, a dispute can be raised with Revolusis Instore by writing an email to Revolusis Instore.
Fraudulent charges and claims are not covered under Buyer Protection Program
If the Buyer has already initiated chargeback through the credit card issuing bank, it will not be covered under Buyer Protection Program, though in such cases a Seller can file a claim through the Seller Protection Program.
Blacklisted and Blocked Buyers are not covered by the Buyer Protection Program.
Buyers who have reached their maximum lifetime limit for claims are also not eligible. Buyers can make a maximum of 5 claims per year on Revolusis Instore. If the claim was withdrawn, it is not counted. The coverage amount will be limited to Rs.10,000
Through the Buyer Protection program, Revolusis Instore does not provide any guarantee/warranty to Buyers for products sold on Revolusis Instore against technical/manufacturing defects.
Raising disputes against Sellers does not automatically entitle the Buyer to a refund or replacement for the product purchased. Revolusis Instore shall verify the disputes so raised and may process only such claims that are valid and genuine.
Revolusis Instore shall at no point be responsible for any direct or indirect losses, expenses, costs of any nature whatsoever that may be incurred by any Buyer/Seller.
Claims of the nature of ‘Buyer remorse’ (i.e., instances where products are bought by the Buyer by mistake or where the Buyer chooses to change his/her mind with regard to the product purchased by him) will not be entertained through this program.
Revolusis Instore reserves its right to initiate civil and/or criminal proceedings against a User who, files an invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Revolusis Instore may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such User and/or disqualify that user and any related users from availing protection through this program.
Decisions made by Revolusis Instore under the Buyer Protection Program shall be final and binding on its Users.
Revolusis Instore reserves the right to modify / discontinue Buyer Protection Program without any prior notice period to its Users.
Through this program, Revolusis Instore shall not entertain claims of Buyers who have incurred loss due to delayed shipment or delivery of the item by the Seller.
Revolusis Instore Customer Support Team may seek additional information / clarification from Buyer to facilitate resolution of the dispute. In the event Buyer does not respond with information / clarification sought within seven (7) working days of such request, the dispute shall be auto-closed in favour of the Seller.
